Terms & Conditions

Last updated: 15 May 2026

1. About us

These terms apply to all quotes, bookings, hires and purchases with VIVA Bar Hire & Events Ltd, a company registered in England and Wales under company number 16724438, registered office Unit 5 Forgehammer Industrial Estate, Cwmbran, Torfaen, NP44 3AA. Contact: info@vivabarhire.co.uk / 0330 229 7233. By confirming a booking or order you accept these terms.

2. Quotes and bookings

Quotes are based on the details you give us and are valid for 30 days unless stated otherwise. A booking is confirmed only once we have acknowledged it in writing and received any deposit due. The price quoted is fixed for the agreed scope; if you change the date, location, guest numbers or services, we will re-quote and confirm the revised price before proceeding.

3. Payment and deposits

• A deposit may be required to secure your date, with the balance due before the event unless we agree otherwise in writing.
• Bar in a Box hires include a refundable security deposit, returned after the equipment is collected and checked, subject to clause 7.
• Business customers may be invoiced against a purchase order by prior agreement.
• Custom-built bars and bespoke print are paid as set out in your order confirmation; production begins once payment terms are met.

4. Cancellations and changes

Cancellations, postponements and refunds are governed by our Refunds & Cancellations Policy, which forms part of these terms.

5. Your responsibilities

• Provide accurate event details, and safe, reasonable access and a suitable power supply where required;
• Ensure any necessary permissions, licences or permissions from your venue are in place;
• For dry hire, supply your own drinks and dispense gas, and a competent person to operate the bar;
• Take reasonable care of hired equipment while it is in your possession.

6. Alcohol, age and responsible service

Where we operate a staffed bar, we serve responsibly and operate a Challenge 25 policy: we may refuse service to anyone who cannot prove they are 18 or over, and to anyone who is intoxicated. It is your responsibility to ensure any licensing requirements for the supply of alcohol at your event are met. We do not serve alcohol to under-18s under any circumstances.

7. Equipment, damage and loss

Hired equipment remains our property at all times. You are responsible for it from delivery until collection and agree to cover the reasonable cost of repair or replacement for loss or damage beyond fair wear and tear. Custom-built bars sold outright transfer to you on full payment.

8. Liability

We hold public liability insurance. We are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We are not liable for business losses, or for events outside our reasonable control. Except for liability that cannot be excluded by law (including death or personal injury caused by negligence), our total liability arising out of any booking is limited to the total charges paid by you for that booking. Nothing in these terms affects your statutory rights as a consumer.

9. Events outside our control

We are not liable for failure or delay caused by events beyond our reasonable control (including severe weather, accidents, breakdowns, or restrictions imposed by authorities). Where this happens we will contact you as soon as possible and work with you to reschedule or, where appropriate, refund in line with our Refunds Policy.

10. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

VIVA Bar Hire & Events Ltd, Unit 5 Forgehammer Industrial Estate, Cwmbran, Torfaen, NP44 3AA. Email info@vivabarhire.co.uk · Phone 0330 229 7233.